Privacy Policy
This Privacy Policy explains how Travelites Sociedad Limitada (also referred to as “we”, “us”, or “our”) collects, uses, and protects personal data through our website, platforms, and services. Travelites operates as an Online Travel Agency (OTA).
We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and other relevant international regulations.
Personal data we collect
When you use our website or services, we may collect and process the following categories of personal data:
- Identity and contact data, such as name, surname, email address, telephone number, postal address, and, where required for travel services, passport or identification details.
- Booking and transaction data, including reservation details, payments, invoices, travel preferences, and services booked through our platform.
- Technical data, such as IP address, browser type, device information, operating system, and other technical information related to website usage.
- Marketing and communication data, including preferences related to communications and correspondence with us.
- Legal and compliance data required to meet legal, tax, accounting, or regulatory obligations related to travel services.
Purposes and legal basis for processing
We process your personal data for the following purposes:
- To manage, confirm, and administer travel bookings and related services.
- To provide customer support and respond to inquiries or requests.
- To process payments, issue invoices, refunds, or handle cancellations.
- To comply with legal, regulatory, and contractual obligations applicable to online travel agencies.
- To improve our website, services, and overall user experience.
- To send service-related communications and, where consent has been provided, marketing communications.
The legal bases for processing include contractual necessity, legal obligation, legitimate interest, and user consent, as applicable.
Data sharing and third parties
As an Online Travel Agency, we may share personal data with trusted third parties strictly necessary for the provision of travel services, including:
- Airlines, hotels, transport providers, tour operators, and other travel service suppliers.
- Payment service providers and financial institutions.
- IT, hosting, and website service providers.
- Regulatory or public authorities where legally required.
All third parties are required to process personal data in accordance with applicable data protection laws and to ensure appropriate safeguards.
International data transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal data.
Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we take reasonable steps to safeguard data, no internet-based transmission can be guaranteed to be completely secure.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, and regulatory requirements.
Your data protection rights
Depending on applicable law, you may have the following rights:
- Access your personal data.
- Request rectification or erasure of your data.
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with a competent data protection authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact information
If you have any questions or requests regarding this Privacy Policy, please contact us:
Travelites Sociedad Limitada
Address: C/Mendez Nunez 8 – 1B, 51001 Ceuta, Spain
Tax Identification Code: B-51039964
Tourism License Ceuta – C.I.C.E 2205
Email: info@travelites.eu